The Hotel People 20 September 2022: Episode 4 on BBC Two
The long-established Culloden Hotel has a five-star reputation to maintain. New general manager Andy and his overstretched team are under pressure to keep guests happy.
In Belfast, the Grand Central opened three years ago at a cost of £53 million. General manager Stephen has a name to make and a point to prove. He has been tasked to achieve a five-star rating and he’s got to get his entire team on board to make it happen. An inspector could arrive at any time, unannounced and incognito, so they can’t let standards slip for a moment.
In a rare trip out of the kitchen, head chef Damian and group boss Howard head into the country to meet the farmers supplying local produce for the hotels.
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About The Hotel People
After a year and a half of closures, the family-run Hastings Hotels, one of Northern Ireland’s most luxurious hotel chains, have reopened their doors. Staff prepare to welcome back guests, but the group lost over £16 million in 2021 and, in this new world of hospitality, the challenges they face are massive.
This show is broadcast on BBC Two, also known as the British Broadcasting Corporation.