Undercover Big Boss – 19 August 2021 – 19/8/2021 – Thursday – ITV

Episode 3

This week, it’s the turn of Mark Taylor, Managing Director of Pickfords, Britain’s largest and oldest removal company with a £50 million turnover.

The company may have been trading during the Napoleonic Wars, helped equip the front line in the first World War and even moved NATO, but is currently fighting it’s biggest battle – trying to overcome a recruitment crisis.

Unlike many companies, the pandemic actually boosted Pickford’s business – the stamp duty holiday encouraged many house buyers, but the increase in workload also helped to highlight the lack of new boots on the ground. With a big increase in customers but an ageing workforce and a shortfall of new applicants, Mark needs to act fast.

He wants to go undercover to try and find out why it’s proving so hard to recruit the next generation of Pickfords staff.

In the middle of one of Pickford’s busiest years on record, Mark decides to start his mission by spending the day with Frankie, one of the company’s longest standing employees.

Mark plans to find out why it is that Frankie has stayed at the company for so long, in the hope that he can use what he discovers to attract new recruits. Instead, he learns that Frankie feels undervalued and taken for granted and is shocked when he stumbles upon the harsh living conditions some of his employees are forced to face when working on overnight jobs for the company.

Next up, Mark pays a visit to one of his teams in east London who have given the company the thumbs down in a recent staff satisfaction survey. What he discovers leaves him reeling and promising that he must do better.

For his last undercover mission, he joins forces with Anthony in Newcastle – one of the company’s newest recruits. After a hard day’s moving, he learns that although Anthony loves his new job, his colleagues are less than enamoured with the rate that they’re paid and could be earning more in less skilled work elsewhere.

In a dramatic finale, we discover what changes Mark will make to his business as a result of his undercover journey. How will his employees react when the truth is finally revealed?


About Undercover Big Boss

The global hit series has been supersized and rebooted for ITV and is more timely than ever, as Britain reopens following three devastating lockdowns and UK firms face their greatest challenge, a battle to survive. Undercover Big Boss follows a group of chief execs and company bosses as they swap their power suits for overalls and go in disguise to work on their very own shop floors, to see what really goes on behind closed doors.

With the gap between multi-millionaire bosses and their struggling workers wider than ever, there will be big emotion, big rewards and some big shocks in store as the bosses get their hands dirty.

The four-part series will see bosses from Pickfords, Bristol Street Motors, Wyldecrest Parks, and Euro Foods Group roll up their sleeves and join workers on the bottom rung of the ladder to experience a life they had long left behind.

This show is broadcast on ITV.

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